Watlow's overall intent is that a constant dialogue take place between the local Watlow sales agent and the distributor. They should constantly strive to reach mutual consent concerning who is best suited to handle a customer's problem. No written policy can take the place of an excellent working relationship.
What are Watlow's concerns with small OEMs?
Sales volume of the OEM is not an issue because small OEMs can be cultivated into large OEMs. Watlow wants to handle small OEMs so this cultivation can take place. The difference between pricing from a distributor and from Watlow to an OEM could create an unhappy customer if Watlow were to start handling direct an OEM that had previously been purchasing from a distributor. The policy does define circumstances where a small OEM's interests might be better served by a distributor.
Is a panel builder an OEM?
According to the policy's definition, yes. Again, volume is not the determining issue. Watlow suggests that distributors use the OEM discount for small OEMs. This may present a problem for a distributor, so this is only a suggestion.
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